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Summary of Article

Sun Trust is one of the biggest personal and business banks in the United States. The bank offers auto loans, mortgage loans and other loans for bank members and non-members. Sun Trust may require loan applicants apply for a bank account before accepting an auto loan application or after being approved for a loan for faster loan payment.

How to Pay the Bill

You can pay your Sun Trust auto loan bill by mail, online and by phone. Choose the best method for you.

Pay online: If you have a bank account with Sun Trust, simply log in to your online account to pay your Sun Trust Auto Loan bill online. You can access your online bank account at https://www.suntrust.com/PersonalBanking.

Pay by mail: Look at your current billing statement. There should be a billing address listed on the statement. Make out your personal check or money order to Sun Trust and mail your payment to the payment processing center.

Pay at a bank branch: Visit your local Sun Trust branch to ask about paying your auto loan in person. Typically when auto loans originate at a bank, payments are accepted at local branches.

Pay by phone: You can contact customer service at 1-800-786-8787 for more information on how to pay your auto loan bill by phone.

Questions About Your Billing Statement or Account

Some customers have questions about a billing statement or their auto loan account in general. Sun Trust Auto Loan customer service is available to answer these questions at 1-800-786-8787. Remember to have your auto loan account number handy. You may be asked to verify security information before the representative can access your account. You may also be able to locate answers to some of your questions on the Auto Loans portion of the Sun Trust website.

How the Penalty Fees Work

We would love to give you a full list of penalty fees charged by the Sun Trust Auto Loan program, but Sun Trust operates in multiple states. State laws regulate penalty fees. Sun Trust will likely charge the maximum amount allowed by state laws for late payments and returned payments. Customers may be responsible for other penalty fees. Check your auto loan application for more information on penalty fees.

I Can’t Make a Payment

Customers have two options when payments are due and there’s no money to pay. They can contact the customer service department at 1-800-786-8787. You may be transferred to the auto billing department before your call is answered by the appropriate customer service representative. Ask the customer service representative about skipping a payment or moving the payment due date so you can catch up on your auto loan bill.

Will They Work With Me to Pay My Bill

Every bank is different. We want to hear your experience with Sun Trust Auto Loans. Did the bank work with you or leave you with a past due account and the threat of repossession quicken loans arena concerts

How much does SunTrust pay Indeed.com

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SunTrust Bank Customer Service Phone Number #2 : 800-786-8787

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I financed my vehicle with SunTrust in 2004.  I made my payments timely every single month.  I sent in my 60th payment in July 2009, which I thought was my last payment according to the terms of the loan agreement.  Two weeks later I get a call from Suntrust saying I still owe $3300! But the person I am talking to can't really explain to me why I still owe money.  So I request a copy of my account history.  Two weeks later I get it in the mail and they have charged me over 25 late payments over the past 5 years with interest accuring on the left over principal. 

All of my payments were made on time.  I was never late.  When I first got the loan I noticed that a payment didn't post to my checking account for several weeks after the payment was sent.  I called and asked them about it and they told me that it just takes a little while to post to my checking account.  I never gave it a second thought.  Big mistake. 

Late fees were always charged on the 22nd(the end of the grace period) and wouldn't you know-my payment would post the very next day on the 23rd.  Like clockwork, this happened with more than 1/2 of all of the payments made.

Almost always, payments didn't post to my checking account until weeks after I would send them in.  Not once ever in 5 years did I receive anything from Suntrust stating that a late fee was charged.  Suntrust would call like clock work on the 8th( the date is was due) of every month and ask where the payment was and, as always, I would let them know it had been mailed and by the 12th of every month they would stop calling about the payment. 

So now, after paying $66,000 for a vehicle, abiding to the terms of the contract, arguing with them on the phone for hours, sending them copies of all the checks written, and all bank statements, they are reporting me late to the credit bureaus and threatening to repo the vehicle unless I pay the $3300 immediately.

Funny, I have talked to two people in the past month that have had the exact same thing happen to them with their auto loan with SunTrust.

So I get to spend $$$ on an attorney to fight this because I absolutely refuse to pay them this money for fake late fees guaranteed rural housing loan program

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